Mud Bandit Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from mudbandit.com (the “Site”).

About Us

Mud Bandit and Mud Hub are brands owned and operated by JC Products LLC, a South Carolina–based company.
All references to “we,” “us,” or “our” in this Privacy Policy refer to JC Products LLC, which manages both Mud Bandit and Mud Hub.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies – data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
Log files – track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers), email address, and phone number.
We refer to this as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing your payment, arranging for shipping, and providing invoices and/or order confirmations).
Additionally, we use this information to:

Communicate with you;
Screen orders for potential risk or fraud; and
When in line with the preferences you’ve shared, provide information or updates related to your purchase.

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more broadly to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site).

SMS and Phone Number Use

We collect and use phone numbers for limited purposes:

Order-related communication (such as shipping updates or order verification).
Mud Hub Account Verification:
Mud Hub users may receive a one-time passcode (OTP) by SMS solely for verifying their account or phone number.
- These messages are not promotional or marketing-related.
- Users do not need to consent to marketing texts to use the app.
- OTP messages are sent only when a user initiates an authentication request, such as signing up or logging in.

We do not send any recurring or marketing text messages from our phone numbers.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above.
For example:

We use Shopify to power our online store (read Shopify’s privacy policy here).
We use Google Analytics to understand how customers use the Site (learn more here) and opt out here.

We may also share your Personal Information to comply with laws, respond to lawful requests, or protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising via:

Or visit the Digital Advertising Alliance opt-out portal.

Do Not Track

We do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, update, or delete your personal information.
To exercise this right, contact us using the details below.

Please note that your information may be transferred outside Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we retain your Order Information unless and until you ask us to delete it.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices or if you have questions or complaints, please contact us by email at support@mudbandit.com or by mail at:

Mud Bandit / JC Products LLC
[Re: Privacy Compliance Officer]
24 C E Murray Blvd B22
Greeleyville, SC 29056
United States